Refund policy

RETURN AND REFUND POLICY

We want you to love your purchase! If you are not completely satisfied, we offer a straightforward return process for damaged items only.

PHYSICAL PRODUCT RETURNS

Our Return Policy Because many of our products are designed for one-time use, are personalized, and because we work hard to keep our prices as affordable as possible, we're unable to accept returns or exchanges. All sales are final.

We kindly ask that you inspect your order as soon as it arrives to ensure everything meets your expectations, including checking for defects, matching items, fabric, size, and color.

Please note: Personalized items, dyed shoes, and jewelry are final sale and cannot be returned or exchanged unless they arrive defective.

Thank you for your understanding and for allowing us to be part of your special occasion!

DAMAGED OR DEFECTIVE ITEMS

Reporting Damaged Items:

• You must notify WJC Products & Services within 3 business days of receipt
• Include a photo of the damaged item, style number, and invoice number
• After approval, we will ship a replacement with your next non-expedited order
• Add a note in the comment area when placing your next order to include the replacement

Important: We do not cover shipping or upgraded shipping charges for damaged items or items sent in error. Replacements ship with your next order at no additional cost.

NON-RETURNABLE ITEMS

The following items are not eligible for return:

• Personalized or custom products
• Edible or perishable items
• Special-order items, including cake toppers and ribbons

INCORRECT ORDERS

If you receive an incorrect item:

• Notify us within 3 business days of delivery
• If the error was ours, we'll send a replacement with your next order and provide a return label
• The incorrect item must be returned within 7 days or you will be charged for it
• Replacement items ship via USPS standard shipping (upgraded shipping costs are your responsibility)

INTERNATIONAL ORDERS

U.S. Orders Only: This return policy applies only to orders shipped within the United States. Returns from outside the U.S. or APO/FPO addresses are not covered.

International Customers:

• Contact customer service at wandacollins420@gmail.com within 30 days of delivery to discuss return options
• For damaged or incorrect items, we will send a replacement with your next order
• Due to high international shipping costs, we cannot cover reshipping charges
• Replacement items will be shipped as "Sample/Replacement" to help you avoid paying duties again

SHIPPING POLICY

• Shipping rates quoted apply to ground shipping within the continental U.S.
• For expedited or international shipping, contact us for a custom quote
• Shipping fees are non-refundable
• Customers are responsible for all shipping charges
• We strongly recommend using traceable shipping for returns (we are not responsible for packages lost or damaged in transit)
• No credit will be issued for lost packages or non-returnable items returned to us

Refused Orders: If an order is refused upon delivery, the customer is responsible for all shipping charges incurred.

Lost Packages: If a package is considered lost by the carrier, no credit or refund can be issued until the carrier's claims process has been fully completed.

CONSULTATION SERVICES REFUND POLICY

Our consultation services (Signature Celebration Consultation, Budget & Planning Strategy Session, Timeline & Planning Roadmap Consultation, Vendor Selection Advisory Session, Design Direction Consultation, and Wedding Officiant Ceremony Services) are subject to the following refund terms:

Digital Consultations (Email-Based):

• Full refund available if requested before the initial consultation email exchange begins
• Once the consultation discussion has started, services are non-refundable
• Deliverables provided within 3-5 business days after email discussion concludes

Virtual Consultations (Zoom):

• Full refund available if cancellation is requested at least 48 hours before the scheduled session
• Cancellations made less than 48 hours before the session are non-refundable
• No-shows are non-refundable
• Rescheduling allowed once at no charge if requested at least 24 hours in advance
• Deliverables provided within 3-5 business days after the Zoom session

Deliverables:

• Once deliverables (written summaries, resources, and recommendations) have been sent, the consultation is considered complete and is non-refundable
• If unsatisfied with deliverables, contact us within 7 days of receipt to discuss resolution options

Important Notice: All consultation services are advisory only. We provide guidance, recommendations, and resources but do not provide vendor coordination, booking, scheduling, setup, décor installation, or on-site supervision. Execution of recommendations remains your responsibility.

QUESTIONS?

For questions about our return and refund policy, please contact us at wandacollins420@gmail.com.